Problems Logging In to Our New Member Portal?

Video Tutorials

» This video (NEW) shows how to create an account and troubleshooting tips.

» This video (NEW) shows what to do if you can't access your new Member ID.

Your New URS Member ID

» You need your new URS Member ID to create an account.

» Find it by logging in to the Classic myURS Portal using your previous username and password. If you can't access the Classic Portal, this video shows how to request your new Member ID. 

» Your seven-digit Member ID is displayed at the top of the page. You may have also received it in the mail.

Device and Browser

» Try using a desktop or laptop computer.

» Make sure you’re using the most up-to-date version of your browser. Members have generally had the best experience using Google Chrome, Microsoft Edge, or Safari.

Troubleshooting

Some users have resolved login or account setup issues by trying the following.

» If you have yet to create an account on the new member portal, start here.

» Make sure you are entering your new seven-digit Member ID correctly.

» Clear your browser cache and history, at least for the time period during which you attempted to log in.

» Close all browser tabs and windows, reopen your browser, and try again.

» Disable pop-up/ad blockers.

» Restart your device and try again.

» This video provides more troubleshooting tips.

If You Haven’t Gotten Your Verification Email

» Make sure you have clicked “Send OTP”.

» Check your Spam, Junk, or Trash folder.

» It may take several minutes to receive your verification email. If you don’t see it after several minutes, click “Re-Send OTP”.

If You Get a Message that Says, “Record Not Saved”

You need to call URS (801-366-7700 or 800-365-8772) for assistance creating your account. For your security, we need to verify your identity before you can continue.

Still Having Problems?

Please call us at 801-366-7700 or 800-365-8772. We apologize if hold times are longer than usual and appreciate your patience. Call volumes are often highest around noon and near the end of the business day. They are generally lighter around mid-morning and mid-afternoon.